Non faulty returns
Subject to exceptions (see below), Allpools and Spas are happy to exchange or refund your purchase within 14 days of delivery. Your refund will be credited via your original method of payment.
Unwanted goods must be returned at your own cost in a fully saleable condition and in fully intact original packaging. We reserve the right to refuse a refund if the goods are not returned in a saleable condition or are damaged.
Non faulty return exceptions
We regret we are unable to offer an exchange or refund on custom made covers unless received damaged or faulty. This does not affect your statutory rights.
Faulty or damaged returns
Please report any damaged or faulty goods within 14 days of receipt for a refund or replacement. Please contact us via email (firstname.lastname@example.org) or telephone (02380 812769) with your order number and details of the fault or damage.
How to return items
Items can be returned in person or sent to Allpools and Spas, Dobbies Garden Centre, Mendip Avenue, Shepton Mallet, Somerset BA4 4PE. All returns must be accompanied with the following information:
- Full name
- Address including postcode
- Contact number
- Email Address
- Order number
- Reason for return (faulty, damaged or unwanted)
- Details of any damage or fault
- Action required (refund or exchange)
IMPORTANT – Please note we cannot process returns received without this information.
We recommend all returns are sent via recorded delivery or tracked courier service. If the item is high value then we also recommend you opt for insurance cover. Please note we cannot be held responsible for items lost or damaged in transit.