Privacy Policy

At Allpools and Spa, we are committed to protecting and respecting your privacy.

As of 25th May 2018 the General Data Protection Regulation (GDPR) will come into affect across the EU. It is a new regulation designed to give an individual greater rights and protection with regards to their personal data and how companies use it.

This policy will explain how, when and why we collect personal information about our customers and what precautions we take in order to keep it secure. Please feel free to check this webpage on occasion as we may modify this Policy. By using this website, you are agreeing to be bound by this Policy.

This Policy was last updated in May 2018.

Why do we collect your information?

We collect information about you for two reasons; first, to process your order and second, to provide you with the best service we possibly can including emailing you information on promotions, new product launches and other information we feel may benefit you..

How do we collect your information?

We collect information about you when you visit our website via Cookies (see below), create an account to order products, send emails to us or register to receive our email newsletter.

What type of information do we collect from you?

Personal information we collect may include:

Your Name

Your Address

Your Email Address

Your Telephone Number

Your IP Address and information about what pages are accessed and when.

We do not hold or store your credit/debit card details. It is solely collected by our third party payment processor PayPal We will never collect sensitive information about you.

The information we hold secure will be accurate and up to date. You are free to check the information that we hold about you at any time. Inaccuracies in information will be corrected or erased immediately upon discovery.

How do we use your information?

We may use the information you provide us to:

Register you with our website and manage your account you create with us.

Analyse your purchasing behaviour in order to make commercial decisions, e.g. how popular or unpopular a specific product is and whether to continue selling or terminate it.

Provide you with a personalised browsing experience by tailoring the online content we think is relevant to you and products you’ve purchased in the past.

Notify you about changes in our products, services or terms and conditions.

Send you commercial updates this may contain new promotional material, new product announcements, future events or competitions.

Send your telephone number tracking information by SMS or notify you if there’s a problem with your order.

Seek your feedback about our products and services.

Process orders you have submitted.

 

Who can access your information?

We do not or will we never sell or rent any information you provide to third parties for any reason.

In order to protect you and ourselves from online fraud and theft, we may grant information collected from our customer records to organisations involved in fraud detection and prevention when requested to do so. We may also share customer information with the Police or other government authorities should it be required in connection with the investigation of any suspicious or illegal activity.

We use Intouch (an emailing marketing service) to send our promotional newsletters to our subscribers. Intouch is purely a data processor and under no circumstance does it have the right to use your details for its personal gain.

How do we get your consent?

When you provide the necessary details to order a product online, we imply that you consent to us receiving these personal details in order to complete the transaction and for this specific reason only.

You have the choice on whether you wish to receive additional information from us. If we request your details for alternative reasons e.g. personalised marketing purposes, we will explicitly ask you for expressed consent before hand.

How do you withdraw your consent and access and update information?

If you previously gave consent to receive additional marketing information or allowed us to contact you and would like to withdraw this consent or amend, you can do so at any time by following the instructions that are included in each method of communication.

You may also opt out by:

Writing to us – Address: Allpools and Spas, Dobbies Garden Centre, Mendip Avenue, Shepton Mallet, Somerset BA4 4PE

Emailing us – enquiries@allpoolsandspas.co.uk

Telephoning us – Tel. UK: +44 (0) 1749 345770

Cookies – what are they?

A cookie is a piece of information in the form of a very small text file which may be placed on an internet user’s computer. We place temporary cookies on visitors computers so they can add items to their shopping basket and complete online orders.

Without these cookies our website wouldn’t function properly. We cannot identify who the user is from the cookie, it is only used to track their time on the website until they leave, at which point it is deleted.

For more information on cookies please visit www.aboutcookies.org/Default.aspx?page=5

Google Marketing Cookies

Google Marketing Cookies are a type of technology used to help us track the patterns and behaviour of visitors to our website. We use the data Cookies collect to understand what products are popular and which aren’t doing so well. They also allow us to see who has or hasn’t seen specific advertising and promotional material.

The data Cookies provide allow us to customise the information you see when you visit our website. We do this to enhance your customer experience so you don’t see the same adverts repeatedly.

You have the power to modify your browser settings and prevent websites from storing Cookies onto your system and not receive this tailored experience.

If you want to set your internet browser to notify you when a website attempts to install a Cookie or delete the Cookies stored on your computer, please visit https://www.aboutcookies.org/how-to-delete-cookies/ and follow the instructions provided.

You can opt out of this network anytime by following this link:

www.networkadvertising.org

What security measures do we have in place?

We take measures to ensure information you provide is secured and respected with strict confidence. We follow up to date industry practices ensuring your sensitive data cannot be accessed by unauthorised persons, nor can it be altered, destroyed, disclosed or misused.

When you provide us with sensitive information e.g. entering your address/credit/debit card details, it is protected with the latest Secure Socket Layer (SSL). When you enter sensitive information on our website, you will notice a padlock icon at the beginning of the URL. This signifies the webpage is using the Geotrust SSL certificate which ensures the data is safe and remains completely private.

Unfortunately the internet is not a 100% secure medium to transfer information. Non-sensitive information e.g. your email address, is sent normally over the internet without encryption technology. We cannot guarantee the security of this information you provide to us therefore you do so at your own risk. You are required to login with your username and password to view your private information on our website. You are therefore held solely responsible for the strength and confidentiality of this password.

 

Payment Methods

Paypal

You have the option of paying with a PayPal account or alternatively you can use PayPal to make a one of standard credit/debit card payment.

Questions

If you would like to alter or delete any personal information we hold about you or simply have a question or request more information about our Privacy Policy, do not hesitate to get in touch.

Writing to us – Address: Allpools and Spas, Dobbies Garden Centre, Mendip Avenue, Shepton Mallet, Somerset BA4 4PE

Emailing us – enquiries@allpoolsandspas.co.uk

Telephoning us – Tel. UK: +44 (0) 1749 345770